Is it time?
Signs a hearing aid could help
Hearing loss usually creeps in slowly, and the high-pitched sounds go first: consonants, birdsong, the doorbell. If some of these sound familiar, it's worth a free hearing test.
- You follow one person fine but lose the thread in a group or a restaurant
- The TV volume is a running family argument
- People seem to mumble, especially women's and children's voices
- You're tired after conversations, or you've started avoiding them
- Ringing or buzzing in your ears (tinnitus)
Try our free 2-minute hearing check first
Six tones through your speaker, with no headphones needed. It won't give you a diagnosis, but it will tell you whether a full test is worth booking.
Technology levels
Three levels, and the right one depends on how you spend your week
Hearing aids from every manufacturer come at different technology levels. They look the same on the outside; the difference is how much work they do in difficult sound. We'll recommend the level that fits how you live, and we'll explain why.
Bronze · Essential support
Clear at home, limited beyond it
Reliable for one-to-one chats, the television and the phone at home. In busier places, like shops, restaurants or family gatherings, background noise becomes harder to filter out.
- Reliable clarity in quiet
- Easy-to-use technology
- Comfortable fit
- A good value entry point
Silver · Enhanced hearing
Comfortable, most of the time
Handles everyday noise well: shops, the car, a quieter meal out. In genuinely busy or crowded settings, like a full restaurant or a family party, you may still find yourself concentrating harder than you'd like.
- Improved speech understanding
- Rechargeable options
- Bluetooth on most models
- Comfortable, natural listening
Gold · Premium performance
Hear clearly, wherever life takes you
From a quiet evening at home to a full restaurant or a grandchild's birthday party, Gold does the most work to separate speech from background noise automatically, so you're not left straining to keep up. It's the level we recommend if you'd rather stop thinking about your hearing and just live your life.
- The clearest speech at any noise level
- Premium rechargeable technology
- Bluetooth streaming to phone and TV
- Tinnitus support programmes
Features explained
What modern hearing aids can do
Brands we fit
All major brands
We supply all major brands, so we can recommend whichever hearing aid suits your hearing, including Starkey's Omega AI range.
How it works
From first chat to lifetime care
Why it matters
The benefits go well beyond volume
Conversation and connection
Clearer speech in quiet and in noise means you join in again, with family, friends and colleagues, rather than nodding along.
Staying connected
Research has linked untreated hearing loss with an increased risk of social isolation (RNID).
Safety and independence
Hearing the doorbell, the traffic and the smoke alarm again keeps you aware, confident and independent.
Work and everyday life
Meetings, phone calls and the television stop being hard work, and energy comes back at the end of the day.
Hearing aids FAQ
Your questions, answered
What's included when you buy hearing aids from us?
The price includes the devices, a full fitting appointment, ongoing aftercare visits, cleaning and servicing, consumables such as domes and filters, and access to us for adjustments if your hearing changes.
How long do hearing aids last?
Most modern hearing aids last around five to seven years with good care, though this varies with usage and how quickly your hearing changes. Regular servicing (included) helps extend their working life.
What's the difference between NHS and private hearing aids?
NHS hearing aids are free but come from a limited range of models, with longer waits and less choice over discreetness or features like Bluetooth streaming. Private hearing aids offer wider style choice, faster access, and more personalised aftercare, at a cost. Many of our clients already have NHS aids and come to us to discuss whether a private upgrade suits them.
Can I try hearing aids before I commit?
Yes, we offer a trial period so you can wear them in everyday life before deciding, and we'll fine-tune them based on your feedback.
Will hearing aids make my hearing normal again?
Hearing aids improve and clarify sound but don't return hearing to "normal". They make speech and everyday sounds easier to follow, particularly in background noise. We set realistic expectations at your consultation.
How much do hearing aids cost?
Cost depends on the technology level and features you need. We talk through the full range at your free consultation so you can choose based on your needs and budget, not sales pressure.
Do you offer aftercare?
Yes, included in the price: follow-up adjustments, cleaning, minor repairs, and re-tuning if your hearing changes.
What brands do you supply?
As an independent clinic, we're not tied to one manufacturer, so we recommend from all major brands based on what suits your hearing loss and lifestyle.
I already have NHS hearing aids. Can you still help me?
Yes, we regularly support people with NHS hearing aids, with advice on getting the most from them, whether a private upgrade would help, or general troubleshooting.
Curious what would suit you?
A free, unhurried consultation at our Chepstow clinic. Bring someone with you if you like. What the consultation involves.